St. John Valley

Northern Maine Medical Center earns Excellence in Patient Care Award

FORT KENT, Maine — Sue Devoe, chief experience officer at Northern Maine Medical Center, announced this week that the hospital has received a 2019 Excellence in Patient Care Award from Huron’s Studer Group business. 

NMMC is being recognized for receiving an overall quality rating of five stars from the Centers for Medicare & Medicaid Services (CMS). Hospital officials announced earlier this year that the facility had earned the five-star rating from CMS for overall quality, along with a second five-star rating for patient experience. NMMC is the only hospital in the state of Maine to receive the double five star rating. 

“We congratulate Northern Maine Medical Center on this achievement,” said Debbie Ritchie, managing director in Huron’s Studer Group business. “This recognition highlights their dedication to improving the patient experience and achieving excellence in health care.”  

The hospital earned the award based on results measured by the Hospital Consumer Assessment of Healthcare Providers and Systems patient experience survey that is required by CMS. Organizations received awards based on demonstrating overall improvement in areas such as patient satisfaction and employee and physician engagement.

According to NMMC officials, Huron presents Excellence in Patient Care Awards annually to a select group of partner organizations from its Studer Group business. Huron is a global consultancy that helps clients drive growth, enhance performance and sustain leadership in the markets they serve. Huron partners with clients to develop strategies and implement solutions that enable the transformative change needed by healthcare leaders to own their future. Studer Group partners with healthcare organizations such as NMMC to implement effective strategies for advanced leadership, talent acquisition and cultural development. 

The awards will be presented at the 17th annual What’s Right in Health Care  leading practices conference, which takes place Aug. 13-15 in Dallas. The three-day event will feature results-based presentations and ideas to transform and rejuvenate healthcare organizations and help them implement lasting changes in exceptional patient care.

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