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Spectrum closing its Madawaska office

MADAWASKA, Maine — Town Manager Gary Picard received notice in an email Dec. 7 that Spectrum — the cable television, internet and phone service company — will be closing its office at 381 Main Street on Jan. 18.

The decision was reached because of the “myriad of payment options” available apart from the Madawaska office that is “used infrequently by customers,” according to the email from Shelley Winchenbach, director of government affairs at Charter Communications, the parent company of Spectrum.

An obviously upset Picard responded to the closure with a post on his Facebook page.

“First off, my heart goes out to the staff at the Madawaska Spectrum office,” Picard wrote. “To get this news any day is terrible, but to get this news during the holiday season, with barely one month’s notice to the employees is just disgusting.”

When reached by phone, Andrew Russell, the director of communications for Charter in the northeast region said the Madawaska office was mostly used for bill paying and scheduling services and he reiterated the information shared with Picard.

“Spectrum offers a myriad of options for customers to conduct these transactions,” he said. “The overwhelming majority of our customers use these other, convenient alternatives.”

Russell said, “The two employees affected by the store closing have been offered severance or the opportunity to relocate.”

In addition, he indicated that the company was at the same time “investing in a new Field Operations Center on Route 1 in Frenchville to move our technical and maintenance employees next spring.”

He did not say how many technical or maintenance people are currently employed in Madawaska or would be employed in Frenchville.

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