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Outages affecting internet, phone, cable service in Valley

MADAWASKA, Maine — Some residents in the St. John Valley lost electricity, internet, cable, landlines, and cell phone coverage on Thursday.

The outages, caused by high winds, affected areas around Madawaska, Fort Kent, and Sinclair. Customers in the area who use Charter and/or Spectrum services experienced issues with internet, cable, and their phones, while customers with U.S. Cellular experienced issues calling and roaming on Canadian towers.

“Downed power lines damaged one of our network lines serving the area early this morning,” according to Andrew Russell, director of communications with Charter Communications. “Our team responded immediately to repair the damage and restored service shortly after noon.”

U.S. Cellular Media Relations contact, Chris Bauer said mid-afternoon that staffers were still looking into reports of outages in the area and will provide updates as they become available.

At around 10 a.m. more than 650 residents in parts of Wallagrass and Fort Kent up to Allagash lost power. Another 1,500 or so went dark late afternoon in the Fort Kent to Eagle Lake area, with power expected to be restored by about 7 p.m., according to Emera.

“Emera Maine crews are addressing a number of outages, the results of high winds and wind gusts across our service area Thursday,” reported Amanda Cummings, the media contact for Emera Maine.

Emera customers may report outages and check on estimated restoration times at Emera’s website.

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