Hospital liaison group focuses on community

FORT KENT, Maine — On May 2, Northern Maine Medical Center (NMMC) convened the Liaison Committee of the Board of Trustees for its second annual meeting. Comprised of local residents from across the St. John Valley, the role of the Committee is to provide NMMC with insight and prevailing perception about NMMC and to serve as ambassadors to keep NMMC informed regarding the quality of healthcare delivered in the St. John Valley.

John Ezzy, NMMC board chair, welcomed members to the meeting, which is convened each year to provide updates on NMMC initiatives and to obtain feedback regarding the quality of services at NMMC.

Peter Sirois, hospital CEO, reviewed the state of healthcare at the local, state and national levels. The 17-member committee also learned about upgraded radiology services, new providers, a new partnership with the Frank H. Netter School of Medicine, strategic collaborative relationships in which NMMC is currently engaged and strategies for enhancing the patient experience, as well as effects from changes in hospital reimbursement which will impact hospital operations.

Sue Devoe, director of quality, presented a summary of awards and recognition for clinical services in 2016-2017. She spoke about the national recognition for leadership in antibiotic stewardship and courtesy home visits, and highlighted other awards including: Top 20 designation by the National Rural Health Association for performance in eight pillars of excellence, Press Ganey Guardian of Excellence Award for performing at the 95th percentile in key quality indicators, the Employee Immunization Honor Roll for meeting 97 percent compliance for flu immunization, and the Maine Tobacco-Free Hospital Network Gold Star Standards of Excellence designation.  

Members shared a common theme of strategies for increasing communication about hospital news and improvements to the communities it serves. Joanne Fortin, director of communications, discussed public communication tools including newsletters, website links, social media, radio and television.

Following the presentation, members were encouraged to share their feedback and ask questions.

“We value your questions and suggestions,” said Sirois. “With your feedback, we are able to make more informed decisions about improvement in healthcare delivery for the St. John Valley.”  

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